Shipping policy

Last updated: October 15, 2026

Delivery area and cost

We ship to addresses within the United Kingdom. Standard shipping is free, with no minimum order value. We do not currently offer international shipping outside the United Kingdom.

Handling and transit

Handling: 1–2 business days after your order is placed and payment is confirmed. Transit: an estimated 3–5 business days after dispatch. The combined estimated delivery time is 4–7 business days. Business days are Monday through Friday, excluding public holidays in the United Kingdom. Weekend and holiday orders begin processing on the next business day.

Tracking and large items

We send tracking information after dispatch when available. Large or bulky items may be delivered by a specialist carrier, and a delivery appointment may be required. Standard shipping does not include installation, assembly, or placement inside your home unless expressly stated. Contact support if you have questions about delivery access or special arrangements.

Delays and availability

We will contact you if we cannot dispatch your order within the stated handling period and provide an updated estimate. If a delay occurs, we will explain your available options in accordance with applicable UK consumer law. Where required, you may cancel your order and receive a refund. We do not substitute a product without your agreement.

Delivery estimates may be affected by carrier disruptions, adverse weather, public holidays, or other circumstances beyond our control. Your statutory consumer rights remain unaffected.

Delivery problems

If an order appears lost, arrives damaged, or is marked as delivered but cannot be located, contact support. We will investigate with the carrier and provide an appropriate resolution. Photos of damage or packaging can help with the investigation; however, failure to photograph damage or refuse a shipment does not automatically remove your rights.

Under UK consumer law, the retailer is generally responsible for goods until they are delivered into the customer's physical possession or that of a person identified by the customer to receive them, subject to applicable law.