Refund policy

Last updated: October 15, 2026

14-day returns

You may request a return within 14 calendar days after delivery. We accept returns for a change of mind and for faulty, damaged, incorrect, or materially misdescribed products. Return shipping is free within the United Kingdom. There is no restocking fee.

Your statutory rights under applicable UK consumer law are not affected by this policy.

Change-of-mind condition

For a change-of-mind return, the product must be handled only as necessary to inspect its nature, characteristics, and functioning. Products should be returned with their accessories and original packaging where reasonably possible. We may make a lawful deduction if the product has been handled beyond what is necessary to inspect it. These conditions do not limit your rights regarding faulty, damaged, incorrect, or misdescribed items.

How to return

Email support@welshop.shop or call +44 7563-838059 with your order number, the item you wish to return, and the reason for the return. We will provide return instructions and the return destination. Where applicable, we will arrange a prepaid shipping label or collection for large items. Please contact us before paying for return shipping yourself.

For eligible online purchases, UK consumers generally have 14 days from the day after receiving their goods to notify the seller that they wish to cancel, followed by a further 14 days to return the goods, subject to applicable legal exceptions.

Refunds

After receiving your returned item or evidence that you have sent it back, we will process eligible refunds in accordance with applicable UK consumer law. For statutory cancellations, refunds will generally be issued within 14 days of receiving the goods back or receiving evidence of return, whichever occurs first.

Approved refunds will be made using the original payment method unless otherwise agreed. Refunds will include standard delivery charges where required by law. Additional charges for premium delivery services may not be refundable. Your payment provider may take additional time to post the credit.

If a refund is declined, we will explain the reason and any available next steps.

Faulty, damaged, or incorrect items

Contact us as soon as you discover a problem. Provide photos if reasonably available. We will assess the issue and explain the available options under applicable UK consumer law, which may include a repair, replacement, price reduction, or refund, depending on the circumstances.

UK consumers generally have a 30-day short-term right to reject faulty goods for a refund. Other rights may apply after this period. This policy does not limit your statutory rights.

Cancellations and exchanges

Contact us promptly if you wish to cancel an order before dispatch. If the order has already been dispatched, please contact us for return instructions.

For most online purchases, you may have a legal right to cancel within 14 days after receiving the goods, even if the order has already been dispatched, subject to applicable exceptions.

For an exchange, contact support. Stock availability determines whether we can arrange a replacement or whether a return and new order will be necessary.